PRIVACY POLICY
FRENCHEYE ("FRENCHEYE", "we", "our", "us") and its subsidiary companies respect
the privacy rights of its online visitors ("you", "your", "yours") and recognise
the importance of protecting the information collected about them. We have
adopted a corporate wide Privacy Policy that guides how we collect, store and
use the information that you provide us with. If you are under 16, we require
that you inform a parent or guardian about FRENCHEYE Privacy Policy and Terms
and Conditions as well as requiring their consent to the Privacy Policy and
Terms and Conditions before registering with http://www.frencheye.com or placing
and order. The following information is provided by FRENCHEYE to enable our
online visitors to be fully informed of our Privacy Policies. By visiting
http://www.frencheye.com, you are accepting and consenting to the practices
described in this Privacy Policy and the Terms and Conditions. What personal
information do we collect from you and how? How this information may be used,
including anyone it might be shared with Marketing opt-in and opt-out provisions
How you can access and if necessary, change the personal information FRENCHEYE
maintains Safeguarding your personally identifiable information This Privacy
Policy does not apply to websites maintained by other companies or organisations
to which we link. FRENCHEYE is not responsible for any personal information you
submit to third parties via our website. Please ensure that you read the Privacy
Policy of such other companies or organisations before submitting your details.
WHAT PERSONAL INFORMATION WE COLLECT FROM YOU & HOW ?
FRENCHEYE collects personal information in several ways when you place an order,
buy a gift voucher for a friend or register for a service offered by FRENCHEYE.
If an order is placed with us, we need to hold personal information including
your name, email address, phone numbers, home address, shipping and credit card
billing address(es) so that we can process and fulfil your order. “We do not
store credit card details nor do we share customer details with any 3rd
parties”. Additionally we may also obtain information as a result of
authentication or identity checks. Sometimes we may ask for your telephone
number. This number may be given to our courier for delivery services. These
details allow us to process your order and to let you know the status of your
order.
How this information may be used, including anyone it might be
shared with?
FRENCHEYE may use your personal information for the processing of orders,
payments and to provide you with a personalised shopping experience. We will
also use your details to fulfil and deliver your orders and manage your account.
Your personal information may also be checked with credit agencies to prevent
fraud and may be shared with other trading divisions within. Where there is a
legal obligation to do so, we may disclose your information to any relevant
regulatory body. We may also use your personal information to send you marketing
updates but only ever in accordance with your preferences (as detailed in the
next section). We don't sell your details to third party marketing companies. We
do collate statistical information about site traffic, sales and other
commercial information which we may pass on to trusted third parties but these
statistics do not include any information that can identify you personally. We
see this as a value-added service helping you to find useful products or
services. Finally, we may use your personal information for our internal
marketing and demographic studies, together with non-personal data to monitor
customer patterns so we can consistently improve our site design to better meet
our visitors' needs.
Marketing opt-in and opt-out provision
When you register, we will provide a link to the Privacy Policy and consent
button for the collection of your personal data. In addition, you will be given
the option to opt-out of subscribing to: (i) Our regular update service that
will send you email alerts for new products, features, enhancements, special
offers, upgrade opportunities, contests and events of interest. Such alerts may
include marketing information about FRENCHEYE, our subsidiaries or selected
business partners. (ii) One-off marketing promotions from us. We don't sell or
otherwise pass your details to third parties for marketing purposes. Marketing
communications you subscribe to will only be sent by us/ FRENCHEYE. At all
times, we will offer you the opportunity to unsubscribe out of any service or
update to which you have subscribed, if you change your mind. Any e-mail we send
you will contain an easy automated unsubscribe link so that you can opt-out of
that particular mailshot. Simply follow the indications in the e-mail.
How you can access and if necessary change the personal
information FRENCHEYE maintains.
If for any reason you are concerned that the personal information held by
FRENCHEYE is not correct, please visit the website and, after logging into the
site using the "Sign In" menu on the home page, your personal information will
be made available for review and change in the "My Account" section. Only you
or, upon your request, the Customer Care department, may access your personal
data from the website using your password and User ID. Information may be
changed online within My Details, Shipping Details, and My Preferences. You can
change or delete saved credit card details each time you make a purchase. You
will also be able to delete saved credit card details by adding or editing a
shipping/billing address. If you change your billing or shipping address while
your order is still being processed, the order will be re-processed through
customer finance check. If you prefer, you may contact us by email at
info@frencheye.com and we will amend your personal details.
Safeguarding your personally identifiable information
We will use our best endeavours to maintain appropriate safeguards to ensure the
security, integrity and privacy of the information you have provided us with.
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