USE OF THE WEBSITE
Welcome to the http://www.frencheye.com website (the "website"). By accessing
this website you agree to these terms and conditions (the "Terms"). If you do
not agree to them you may not use this website and should leave it immediately.
http://www.frencheye.com is an online service of FRENCHEYE
("FRENCHEYE"/"We"/"our"/"us") provided solely for your personal use for the sale
of clothing, accessories and other Items ("Items"). We have taken great care to
ensure that the Items on our website are presented as accurately as possible.
However colour clarity will depend upon your own personal monitor and we
therefore cannot guarantee that the colour of the actual Item is absolutely
accurate. Before placing an order please read through these Terms. To be
eligible to purchase Items on this Website you must: a. be the holder of a valid
debit/credit card b. warrant that the personal information which you are
required to provide when you register as a customer is true, accurate and
current in all respects. If your personal information changes then please notify
us immediately by contacting Customer Services on the following email
email@example.com c. agree not to impersonate any other person or entity or to
use a false name or a name that you are not authorised to use. By using this
site you agree to comply with, and be bound by, these Terms. We may from time to
time change these Terms at our sole discretion. By using this Website after any
such change(s), you agree to comply with, and be bound by, the Terms as changed.
MAKING A PURCHASE
When you order an item from http://www.frencheye.com you are offering to buy it
for the price stated, subject to these Terms.
You will be guided through the
process of placing an order by a series of instructions on the Website.
place your order for Items from the Website by clicking on the [Confirm Order]
button at the end of the on-line order process. Once you have placed your order,
we will send you an email acknowledging the exact details of your order,
providing you with a payment reference and the value of your order that will be
debited from your credit/debit card. This is not an order confirmation or order
acceptance from FRENCHEYE. Unless we have notified you that we do not accept
your order or you have cancelled your order in accordance with the Returns
policy set out in section 3b below, our acceptance of your order and the
completion of the contract between you and us will take place when you receive
an email from us notifying you that we have dispatched the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the
time and date of sending of the email, which time and date is specified on the
email. The deemed time and date of receipt by you shall apply regardless of
whether, for reasons outside our control, you have not received that email. If
you require any information regarding your order(s) please contact Customer
Services by email firstname.lastname@example.org We may not accept your order if (i) an item
you have ordered is out of stock, (ii) we are unable to obtain authorisation for
your payment or (iii) if we identify a product or pricing error. We reserve the
right to reject any offer to purchase by you at any time and at our sole
discretion. If we are unable to fulfil your order following our order
acknowledgement, we will contact you by email or telephone advising you of this.
See the Returns policy set out in section 3b below. We will try to keep our
Website as up to date as reasonably possible but cannot guarantee that any
particular Item will always be available. If we can't supply any Item we will
release the funds being held in your account for the purchase
All prices indicated for Items available via the Website are inclusive of V.A.T
(where applicable) at the current rate and are quoted in pounds sterling.
Delivery outside the EU may be subject to local import taxes, which are your
responsibility where they apply. If so, the shipping company will contact you by
telephone once your Items are in customs to let you know the cost. Be aware that
this may delay your delivery time as goods held at customs will be your
responsibility to pay the necessary charges for local authorities to release the
goods. We ship to the following countries: Australia, Austria, Bahrain, Belgium,
Bermuda, Brazil, Canada, Channel Islands, China, Cyprus, Denmark, Finland,
France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan,
Jordan, Luxembourg, Korea, Kuwait, Macau, Mexico, Middle East, Monaco,
Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Scotland, Singapore,
South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates,
United Kingdom, United States. We aim to deliver your chosen items to the place
and person of your choice, in perfect condition and in the shortest possible
time. Our delivery charges are from £6 for all UK delivery addresses, £20 for EU
orders and £30 for overseas orders. All purchases are insured by us while in
transit until it is delivered to you. If you wish to track your parcel, please
email us at email@example.com and we will either track your shipment for you or
email you a tracking number, where possible. Please order from
http://www.frencheye.com with enough lead-time to prevent any loss or
disappointment resulting from the delivery time as FRENCHEYE cannot be
responsible for this. If your order will not be delivered within the time frame
specified at ordering we will notify you and try to rectify the situation as
quickly as is practically possible. All new orders are deemed separate and each
is treated individually. Customer satisfaction is always our top priority, and
as such we handle each query on an individual basis to the best of our ability.
While we hope that you are delighted with your order, if you are not perfectly
satisfied with your goods we will happily offer you a full refund or exchange.
We must stress that in order to receive a refund or exchange:
• All items returned must have a Return Number as unidentified returns may be returned to the sender.
• The item(s) must be unworn and in perfect condition. Returns that are damaged, soiled or returned without all their labels may not be accepted and may be sent back to the customer.
• Any branded packaging must be included with your return.
• All returns should be sent back to us in their original packaging provided.
Please follow the steps below:
• Contact us (on the details below) within 7 days of receiving your order, we will issue you with a Returns Number.
• Please note: Returns numbers requested more than 7 days after receipt of your order will be granted at our discretion.
• Write the Returns Number on your return form, and enclose it with the item(s) you wish to return.
• Your items must be shipped to us at your own costs.
• We can only issue refunds or exchanges on items that are shipped back to us within 14 days of receipt.
• Please note: Returns outside these time frames are accepted at the discretion of FRENCHEYE.
• You will receive a call or an email to confirm that your return has been received and processed.
All successfully returned items will be only credited to the account used to originally purchased the items, less the cost of the shipping charge.
RETURNING GOODS FROM NON EU COUNTRY
• If you are receiving your order outside the EU, you will
also have received a Proforma Invoice with your package, this needs to be
completed and enclosed with the items you wish to return.
• On this form please indicate which item(s) are being returned by ticking the
boxes alongside the product details.
• Complete the Returns Number section with the number you have been issued and
All successfully returned items will be only credited to
the account used to originally purchase the items, less the cost of the shipping
charge, any taxes or import duties incurred. With exchanges, your new item(s)
will be shipped to you as soon as we receive your returning package and any
additional payment that is required. If you have any queries, or wish to discuss
the returns procedure in further detail, please do not hesitate to contact us at
http://www.frencheye.com allows orders to be processed online using a valid
credit or debit card. Your credit card company may undertake an additional
security check to confirm it is you making the order. All credit/debit
cardholders are subject to validation checks and authorisation by the card
issuer. If the issuer of your payment card refuses, or subsequently refuses to,
or does not, for any reason, authorise payment to us, we will not be liable for
any delay or non-delivery.
PASSING OF PROPERTY AND RISK
We will retain the legal ownership of the Items until full payment has been made
by you and such payment has been received by us. Legal ownership of the Items
will immediately revert to us if we refund any such payment to you. Risk in the
Items will pass to you on delivery to you
http://www.frencheye.com wants to ensure your complete
satisfaction with the Items. For online purchases, we will accept Items not
worn, used or damaged for a full refund as set out above..
COPYRIGHT AND TRADE MARKS
All content available on the Website, including, but not limited to, text,
graphics, logos, button, icons, images, audio clips, data compilations, and
software, and the compilation thereof (the "Content") is the property of
FRENCHEYE and is protected by UK and international copyright laws. The trade
marks, logos, and service marks displayed on the Website (collectively, the
"Trade Marks") are the registered and unregistered marks of FRENCHEYE, our
affiliates, our licensors or our partners, in the UK and other countries, and
are protected by UK and international trade mark laws. All or any other trade
marks not owned by us, our affiliates, our partners or our licensors that appear
on the Website are the property of their respective owners, who may or may not
be affiliated with, connected to, or sponsored by us. .
Representations and Warranties: Limitations of liability
We make no representations or warranties of any kind whatsoever, expressed or
implied, in connection with these terms or the Website, including but not
limited to warranties of satisfactory quality, non-infringement or fitness for a
particular purpose, except to the extent such representations and warranties are
not legally excludable. You agree that, to the fullest extent permitted by
applicable law, we will not be responsible or liable (whether in contract, tort
or otherwise), under any circumstances, for any;
a. interruption of business;
b. access delays or access interruptions to the Website;
c. data non-delivery, mis-delivery, corruption, destruction or other
d. loss or damages of any sort incurred as a result of dealings with or the
presence of off-Website links on the Website;
e. computer viruses, system failure or malfunction which may occur in connection
with your use of the Website, including during hyperlink to or from third party
f. any inaccuracies, omissions or misleading, false or deceptive statement in
the content; g. events beyond our reasonable control.
Further, to the fullest extent permitted by law we will not be liable for
any direct, indirect, special, incidental, or consequential damages of any kind
(including lost profits) related to the Website regardless of the form of action
whether in contract, tort (including negligence), or otherwise, even if we have
been advised of the possibility of such damages. In no event shall our maximum
aggregate liability exceed one hundred pounds (£100.00). Because some countries
do not allow the exclusion or limitation of liability for consequential or
incidental damages, in such countries, our liability is limited to the maximum
extent permitted by applicable law.
constitute the complete and exclusive agreement between us concerning your use
of the Website and any purchase by you of any Items from FRENCHEYE, and
supersede and govern all prior proposals, agreements, or other communications.
If any provision of these Terms is held to be illegal, invalid or unenforceable
in whole or in part, then these Terms shall continue to be valid as to the other
provisions and the remainder of the affected provision. Any waiver of any of the
provisions of these Terms by FRENCHEYE shall not be deemed a waiver of any
subsequent breach or default and shall in no way affect the other provisions of
these Terms. No failure to exercise and no delay on the part of either party in
exercising any right, remedy, power or privilege of that party under these Terms
and no course of dealing between the parties shall be construed or operate as a
waiver thereof, nor shall any single or partial exercise of any right, remedy,
power or privilege preclude any other or further exercise thereof or the
exercise of any other right, remedy, power or privilege. The rights and remedies
provided by these Terms are cumulative and are not exclusive of any rights or
remedies provided by law. Time shall not be of the essence of these Terms as
regards any of the times, dates and/or periods mentioned herein. Nothing
contained in these Terms shall be construed as creating any agency, partnership,
or other form of joint enterprise between us. We reserve the right to change
these Terms at any time and we encourage you to revisit these Terms periodically
to ensure that you are at all times fully aware of our Terms. Any changes are
effective immediately upon posting to the Website. Your continued use of the
Website constitutes your agreement to all such Terms. We may, with or without
prior notice, terminate any of the rights granted by these Terms. You shall
comply immediately with any termination or other notice, including, as
applicable, by ceasing all use of the Website. We reserve the right to refuse to
supply Items to any person for any reason whatsoever, to withdraw any Items from
the Website at any time and/or remove or edit any materials or content on the
Website. We will not be liable to you or any third party by reason of our
withdrawing of any Items from this Website whether or not such Items have been
sold; removing or editing content on the Website; refusing to process a
transaction or unwinding or suspending any transaction after processing has
Your use of this Website and any purchase by you of any Item from FRENCHEYE shall
be governed by English law and you hereto submit to the exclusive jurisdiction
of the English courts.