Delivery & Return

Delivery & Return Policy for FrenchEye

Delivery Options Overview

At FrenchEye, we strive to ensure that your online shopping experience is seamless and enjoyable, from the moment you place your order to when it arrives at your doorstep. Below you will find detailed information about our delivery and return policies.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at Your home Address

Exchange or Return of Goods

Processing Times: All orders are processed within 24-48 hours. If you place your order during the weekend or on a holiday, we'll start processing it on the next business day.

Shipping Methods and Costs: We offer various shipping methods to meet your needs. Shipping costs are calculated based on the weight of your package and your location. The exact shipping fee will be displayed at checkout.

Estimated Delivery Times: Delivery times vary based on the shipping method you choose and your location. Standard shipping within the country typically takes 3-5 business days, while international shipping may take 7-14 business days. Please note that these are estimates and delivery times may vary.

Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package's progress to your doorstep.

International Shipments: For customers outside [Country], please be aware that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying any additional charges for customs clearance.

Return Policy

Satisfaction Guaranteed: If you are not entirely satisfied with your purchase, we're here to help. You can return most items within 30 days of the delivery date.

Return Process: To initiate a return, please contact our customer service team at [email/contact information]. They will guide you through the process and provide you with a return shipping label.

Conditions for Return: Items must be returned in their original condition, including packaging and any accessories. Items that have been used, altered, or damaged will not be accepted for return.

Refunds: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges: If you need to exchange an item for the same item in a different size or color, please specify this when you contact us about the return.

Questions?

If you have any questions about our delivery and return policy, please do not hesitate to contact us at [email protected] or 020 8534 7108. Our team is here to ensure that your shopping experience with FrenchEye is nothing short of excellent.

FAQs

My order hasn't arrived yet. Where is it?

If your order hasn't arrived as expected, please check the tracking information provided in your dispatch confirmation email. If you're unable to locate your package or if there's no tracking information available, contact our customer service team at 020 8534 7108 or email us at [email protected]. Please have your order number ready so we can assist you as quickly as possible.

Do you deliver on public holidays?

We do deliver on public holidays, except for Christmas Day, Boxing Day, and New Year's Day. However, please expect a slight delay during these times due to high demand and changes in courier service operations.

Do you deliver to my postcode?

Frencheye delivers to most areas within the UK. To confirm whether we deliver to your postcode, please visit our delivery information page or contact our customer service team with your address.

Is next-day delivery available on all orders?

Next-day delivery is available for most of our products, provided the order is placed before 2 PM, Monday to Thursday. Orders placed on Friday to Sunday or on public holidays will be processed the next working day. Please note, next-day delivery may not be available for remote areas or during peak holiday periods.

Do I need to be there to sign for delivery?

For the security of your order, we require a signature upon delivery. If you're not available to sign for your delivery, the courier will leave a note with instructions for redelivery or pickup. Alternatively, you can specify a safe place or a neighbor who can sign on your behalf at the time of placing your order.

What is our return policy?

At Frencheye, we strive for complete customer satisfaction. If you're not entirely happy with your purchase, you can return it within 28 days of receipt, provided the items are in their original condition, with tags attached, and in their original packaging. For returns instructions, please visit our returns page or contact our customer service team. Note that some exclusions apply for hygiene reasons, and this policy does not affect your statutory rights.

For further assistance, please don't hesitate to contact us at [email protected] or through the phone numbers provided for our respective branches.

Need a Help?

  • Tel: 020 8534 7108
  • [email protected]
  • Unit SU0048A, Montfichet Road, Westfield Shopping Centre, Stratford City, London, E20 1EH

Follow Us

Opening Hours

Monday

9 am – 9 pm

Tuesday

9 am – 9 pm

Wednesday

9 am – 9 pm

Thursday

9 am – 9 pm

Friday

9 am – 9 pm

Saturday

9 am – 9 pm

Sunday

10 am – 6 pm