Delivery & Return

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Delivery & Return

Delivery Options Overview

At FrenchEye, we strive to ensure that your online shopping experience is seamless and enjoyable,
from the moment you place your order to when it arrives at your doorstep.
Below you will find detailed information about our delivery and return policies.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at Your home Address

RETURNS & EXCHANGES

At Frencheye, we want you to be completely satisfied with your purchase. If your order is not quite right, we're here to help.

ONLINE PURCHASES

Returns

Online orders may be returned within 14 days of delivery, provided the items meet the following conditions:

The item is unworn, unused and in its original condition.
All original tags remain attached.
The item is returned in its original branded packaging.
The item is free from damage, stains, odours or signs of wear.

To arrange a return, please contact customercare@frencheye.com within 7 days of receiving your order to obtain a Return Authorisation. Returns sent without prior authorisation may be delayed or refused.

Customers are responsible for ensuring returned items are securely packaged.

Refunds

Refunds Once your return has been received, inspected and approved, a full refund will be issued to your original payment method within 5–7 business days. You will receive an email confirmation once your refund has been processed. Alternatively, if you prefer, you may request Frencheye Store Credit instead of a monetary refund. Store Credit has no expiry date and can be redeemed at any Frencheye store or online.

Exchanges

If you would like a different size or an alternative style, simply request an exchange when contacting Customer Care.

Exchanges are subject to stock availability. If your requested item is unavailable, the value of the returned item will be issued as Store Credit.

Non-Returnable Items

The following items cannot be returned or exchanged:

Altered or tailored garments.
Custom-made or personalised products.
Items marked as final sale or non-returnable.
Products returned outside the return period.
Items that have been worn, damaged, washed, soiled or are not in a saleable condition.
Products that cannot be returned for hygiene reasons.

IN-STORE PURCHASES

Purchases made in a Frencheye store are not eligible for a refund.

Eligible items may be exchanged within 14 days of purchase, provided:

The item is unworn and in its original condition.
All original tags remain attached.
The item is in a fully saleable condition.
A valid proof of purchase is presented.

Exchanges are subject to product availability.

Items that have been altered, tailored or customised are not eligible for a refund, exchange or store credit.

Frencheye reserves the right to refuse an exchange where the above conditions have not been met.

Need Assistance?

If you have any questions regarding your return or exchange, our Customer Care team will be happy to assist you.

Email: customercare@frencheye.com